Network performance management, KPI monitoring & Alarm management system.
Introduction of Self Care Service in Telecom
Self Service in telecom plays a major role by equipping the employees and customers with information and relevant tools that assist them in finding solutions to their queries and improve the user experience of the product or service. In the era of technology, People are more interested in finding solutions on their own.
With this frame of mind, Self-service has the ability to increase the customer’s overall experience with the product or service as well as lowers companies’ support expenses. For the Telecom Industry, self-service supplies knowledge base support, guidelines for images, and AI-based chatbot services.
Customers have access to assess financial papers, check individual accounts, communicate for the same, and be flexible with telecom employees.
Benefits of implementing Nectar’s Telecom Self Service system
Omnichannel Experience: Omnichannel Self Care services imply increasing customers’ satisfaction by providing them the most convenient channel of their choice. A customer might prefer a website over a mobile app. With Nectar’s Omnichannel Software solutions the customer can switch from self-care to another channel any time they want without any repetition of information they have submitted.
Lower Support Costs: Multichannel Self Care Services helps customers in finding their answers themselves which ensures that customer service teams are not overworked. An effective Multilingual Omnichannel Support ensures less investment in new personnel and lower support costs.
Customer in Control: Customers enjoy knowing and controlling their services from a service provider. Self-service allows clients better control of how their solutions get organized.
Transforming Customers into Brand Advocates:
Customers can take your brand to business heights with their social media influences. Connecting with customers Customers can take your brand to business heights with their social media influences. Connecting with customers via social media and encouraging them to share their experiences with your services can create a massive impact on your brand identity.
Simplified Trouble Ticketing and Selling: Customers should have the accessibility of getting information on new products or services, with a way to activate, deactivate, or report their issues. Nectar’s NT3 ITSM Customers should have the accessibility of getting information on new products or services, with a way to activate, deactivate, or report their issues. Nectar’s NT3 ITSM services can advise customers on their sales or problem resolution processes. Improved Sales and Marketing: Enhance your sales and marketing efforts with a non-intrusive direct marketing platform for advertising and promotion of new services.