Client: Movicel, Largest Telecom Operator in Central Africa
A strong ticketing framework to oversee inter-departments & Sellers.
Application of NT3, a web-based Nectar Trouble Ticketing tool, increased customer service and boosted CSA’s through streamlining interdepartmental relationships, resources, and client management.
What we have worked on:
- Configuration Management
- Incident Management
- Change Management
- Vendor management
With NT3, view all your customer details in a single TAP on your Mobile app.