Client: Movicel Telecommunications (Central Africa’s leading telecom operator)
An AI-powered postpaid dunning solution designed for telecom operators to automate revenue recovery and reduce churn. Movicel implemented NIDC to enhance recovery speed, cut manual efforts, and improve customer engagement.
What We Delivered:
- ☑ Automated dunning workflows
- ☑ Multi-channel notifications (SMS, Email, IVR, App)
- ☑ Risk-based segmentation & soft/hard suspensions
- ☑ BI dashboards for real-time recovery insights
- ☑ Seamless OSS/BSS & billing platform integration
Results:
- ☑ 40% faster recovery cycles
- ☑ 25% reduction in churn
- ☑ BI-driven collection strategy
- ☑ Boost in customer satisfaction
- ☑ Zero-downtime migration of live KPIs
“NIDC helped us gain full visibility and simplified our recovery process — a strategic shift in our operations.”
— Mr. Karthikeyan Paulchandar, CTO, Movicel