NT3 – A Service Help Desk Management Tool For ITSM

Client: Movicel, Largest Telecom Operator in Central Africa

A strong ticketing framework to oversee inter-departments & Sellers.

Application of NT3, a web-based Nectar Trouble Ticketing tool, increased customer service and boosted CSA’s through streamlining interdepartmental relationships, resources, and client management.

What we have worked on:

  1. Configuration Management
  2. Incident Management
  3. Change Management
  4. Vendor management

With NT3, view all your customer details in a single TAP on your Mobile app.